Shipping policy

Order Processing & Dispatch

We prepare and dispatch all orders within 1–3 business days once your payment is successfully confirmed, minimizing wait times to ensure you receive your purchased items promptly.

International Shipping & Delivery Time

Our standard international delivery typically takes 7–14 days to arrive at most destinations. Delivery timelines are estimated and may vary based on your shipping location and local customs clearance. You can select the rush shipping option at checkout if you require expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time according to order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with absolutely no hidden fees or extra surcharges.

Customs Duties & Import Taxes

International shipments may be subject to customs duties or import taxes assessed by local customs authorities. All related charges are the sole responsibility of the order recipient. We advise customers to check local import regulations in advance to avoid unexpected additional expenses.

Packaging & Shipping Protection

We use high-strength, shockproof packaging materials to secure items and protect product quality during transit, which is specially optimized for fresh food products.

For high-value orders, optional shipping insurance is available for selection at checkout, bringing extra protection and peace of mind for your shipments.

Delivery Inspection & After-Sales Service

Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse package signature, and contact our support team immediately.

If any product defects or quality issues are discovered after signing for delivery, please submit a support request within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.

Customer Support

If you have any inquiries regarding shipping arrangements, customs rules or delivery progress, our customer support team is always ready to offer professional assistance. Feel free to reach out anytime via email: service@hunttech.shop or phone: +64 21 394 8271 for prompt guidance.

Thank you for choosing HUNTER SAMUEL CROWE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for every customer.